I tried to top up my account in-game, but it didn't go through. What should I do?

If your top-up was made through Google Play, the App Store, or the PlayStation® Store: Please contact the official customer support of ...

I topped up successfully, but haven't received my items. What should I do?

If your top-up was made through the official website or the PC client: Some payment methods may experience processing delays. We apprec...

I accidentally made two payments when I only meant to make one. What should I do?

Please check your payment record to see if the transaction is an authorized hold, usually marked as Pending or Authorized. In such cases, th...

How do I remove a linked PayPal account or bank card?

During checkout, select [Remove] to unlink your PayPal account or bank card.

How do I add a PayPal account or bank card?

During checkout, select your preferred payment method and choose to save it for future payments. Once the payment is successful, the payment...

I'm an international player and my preferred payment method isn't available. What should I do?

We recommend using the payment methods currently supported on our website. You can also send feedback to our official customer support. Once...