We're very sorry for the inconvenience! Please follow the steps below first to troubleshoot the issue:
 
1. Check if your PC meets the system requirements (see the FAQs for recommended specs).
2. Make sure you're using a stable network (or try switching to a better network) and check the server status.
3. Force quit the game, then restart and log in again.
4. Restart your device.
5. Log in on a different platform/device, then switch back to your original device.
6. If none of the above works, please re-download and reinstall the game.
 
 
If the issue persists, please contact us with the following information. We'll assist you promptly once we receive it.
1. Gryphline Account ID (can be found on the official website > [LOG IN] > [Account Center])
2. Game ID
3. Crash logs (File path: C:\Users\xxx\AppData\Local\Temp\Hypergryph\Endfield_TBeta_OS)
4. Player logs & SDK logs (File path: C:\Users\xxx\AppData\LocalLow\Hypergryph\Endfield_TBeta_OS)
5. Your device model or device information
6. Video/Screenshot of the issue: