If your top-up was made through the official website or the PC client:
Some payment methods may experience processing delays. We appreciate your patience.
Please also check your payment record to see if the transaction is an authorized hold, usually marked as Pending or Authorized. In such cases, the pre-authorization may appear on your statement but does not result in an actual charge. To release the hold, please contact your bank for assistance. Thank you for your support and understanding. If you have further questions, please contact our official customer support.
If your top-up was made through a Google- or iOS-supported payment method:
Please log into the game on the same device you used for the top-up, then select the purchased item to activate the order. (Do not attempt the payment again.)
If your top-up was made through the PlayStation® Store:
Step 1: Make sure the PlayStation® account you used for the top-up is the same account currently logged into the game.
Step 2: Confirm that your PlayStation® account is correctly linked to your current Gryphline Account.
Step 3: If both checks are correct, log into the PlayStation® account used for the top-up and launch the game through the PlayStation® Store to activate your order.
If your top-up was made through the Epic Games Store:
Please log into the Epic Games account you used for the top-up, and launch the game through the Epic Games Store to activate the order.
Step 1: Make sure the Epic Games account you used for the top-up is the same account currently logged into the game.
Step 2: Confirm that your Epic Games account is correctly linked to your current Gryphline Account.
Step 3: If both checks are correct, log into the Epic Games account used for the top-up and launch the game through the Epic Games Store to activate your order.